Conflict arises when people hold different opinions and pools of meaning. When we enter a conversation, we bring along our beliefs, experiences, emotions, and perspectives – these jointly form our “pool of meaning”. Unfortunately, we are usually at our worst performance when faced with crucial conversations – because the issues are important (and often personal) to us, our emotions take over (pushing logic aside), and things start to spiral downwards. For example, an innocent remark to your neighbor about their late night (noisy) parties can unexpectedly degenerate into a shouting match overnight, your two families end up in a “cold war”, and both sides are unhappy. They may not involve big issues, but their outcomes can affect the quality of our lives. By following these leaders, observing how they handled such crucial conversations, developing and testing theories and tools, the authors developed the tips in this book.Ĭrucial conversations involve 3 key components: high stakes, differing views, and strong emotions. They discovered that the most outstanding leaders are able to influence the outcomes of difficult but vital conversations, without offending others. The authors started with the goal to find out what makes some people more effective than others. In this free version of the Crucial Conversations summary, you’ll learn the 7 principles of crucial conversations. helps you to identify and effectively conduct “crucial conversations”, so you can overcome difficult or sensitive issues, to improve results and achieve your desired outcomes. How do you deal with topics that are sensitive yet important to you? Your daily interactions can hold pivotal moments, with outcomes that affect the quality of your relationships, careers and life.
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